Everything You Need to Know Before Ordering

Flexible — subject to inquiry. We welcome first-time buyers and small trial orders. There is no rigid "one container" minimum. Tell us your area (m²) and destination port, and we will confirm a workable order size and the best freight option for you. Free samples (1–2 m²) are always available before you commit.

Yes. For first orders, mixed-product containers (e.g. roofing + flooring + wall veneer) are available. This lets you test multiple products in a single shipment.

Absolutely. Custom thicknesses, sizes and surface finishes (natural cleft, honed, brushed, crackle) are available. OEM/ODM welcome — tell us your specification and we will make it happen.

We typically work with T/T (30% deposit, 70% before shipment) and L/C for larger orders. Specific terms can be discussed based on order size and history.

Yes. We ship a free sample box with actual stone pieces in your selected colors and finishes. You can see and feel the real stone before committing to a bulk order.

Samples are typically shipped within 3–5 working days. International courier delivery (DHL/FedEx) takes 5–7 days to most destinations.

The stone samples themselves are free. You only cover the courier shipping cost, which we can refund or deduct from your first bulk order.

US West Coast: 15–20 days · Australia: 15–20 days · Europe: 25–35 days. We arrange regular consolidated sailings to LA, Houston, Sydney and Melbourne.

ISPM-15 fumigated wooden crates with foam separators and edge protectors. Every crate is photographed before shipment for your approval. 500+ containers shipped with a 10-year track record of intact arrivals.

Our packaging is engineered for long-haul sea freight, and damage rates are extremely low. In the rare event of damage, we document everything and work with you on a resolution — replacement, credit or re-shipment as appropriate.

Standard stock products: 21–30 days from deposit to shipment. Custom orders may take longer depending on specification and quantity.

Request a live video call. We will walk you through the quarry, production line and packaging area in real time. GPS coordinates available on request. You can also arrange an SGS or BV third-party inspection at any stage.

CE marked, ASTM tested (C97, C120, C121, E108), AS 4586 slip tested, EN 12326-2 freeze-thaw tested. Internal QA test data is available for your review before shipping.

Every tile is hand-sorted under controlled lighting. Each pallet is batch-coded and photographed before shipment. You approve the actual goods before they leave the factory.

Every crate is photographed before shipment for your approval. Third-party inspection (SGS/BV) is welcome at any stage. If there is a quality discrepancy, we address it before shipment — not after.

Yes. Detailed installation documentation and video guides are available with your order. We also offer video-call training for your installation team if needed.

Z-clip is a mechanical dry-install system that uses aluminum clips to mount thin-cut stone veneer. No mortar, no adhesives, zero VOCs. It creates a ventilated cavity behind the stone and reduces installation time by ~40%.

No. Our natural cleft surface provides R11–R13 slip resistance without chemical coatings. Tested to AS 4586 and ASTM C1028 — suitable for pool surrounds and wet areas.

Natural slate requires minimal maintenance. An annual 10-minute routine (gentle cleaning, inspection of sealant if used) is sufficient.